Delivery Policy

Effective Date: 01 April 2026

Welcome to Tecbird Japan IT. This Delivery Policy explains how we process, ship, and deliver your orders. Please read this policy before placing an order.

Order Processing Time

1.1. Order Confirmation

After placing an order, you will receive a confirmation message by email or SMS. This confirms that your order is received and under processing.

1.2. Processing Time

• Orders are processed within 1 to 3 business days

• Weekends and public holidays are excluded

• During high demand, processing time may be slightly longer

Shipping Methods and Costs

2.1. Shipping Options

We provide delivery through trusted courier services across Bangladesh. Available options will be shown during checkout.

2.2. Shipping Fees

• Shipping cost depends on location and order size

• Final delivery charge is shown at checkout before payment

Delivery Timeframes

3.1. Standard Delivery

• Inside Dhaka: 1 to 3 business days

• Outside Dhaka: 3 to 5 business days

3.2. Express Delivery

• Available in selected areas

• Delivery within 1 to 2 business days

Digital Product Delivery

• Ebooks and digital materials are delivered instantly or within a short time

• Delivery is done via email, download link, or user account

• No physical shipping is required

Shipping Restrictions

5.1. Address Requirement

• You must provide a complete and correct delivery address

• We do not deliver to incomplete or unclear addresses

5.2. Remote Areas

• Some remote locations may take extra time

• Additional charges may apply in certain cases

Order Tracking

6.1. Tracking

• You will receive a tracking number after shipping

• You can track your order through the courier service

6.2. Support

• If tracking does not work, contact our support team

Delayed or Lost Shipments

7.1. Delays

Delivery may be delayed due to:

• Weather conditions

• Courier issues

• Unforeseen circumstances

7.2. Lost Orders

• If your order is lost, contact us

• We will investigate and arrange replacement or refund if confirmed

Failed Delivery Attempts

8.1. Missed Delivery

• If you are not available, courier may attempt redelivery

• You may need to collect from local hub

8.2. Returned Orders

• If returned to us, we will contact you

• Redelivery may require additional charge

Damaged or Incorrect Orders

9.1. Damaged Items

• Report within 48 hours of delivery

• Provide clear photos

• Replacement or refund will be arranged after verification

9.2. Wrong Product

• Report within 48 hours

• We will arrange return and send correct item

Contact Information

If you have any questions, please contact Tecbird Japan IT support.